If you're having a problem with your Chromebook hardware or operating system, try the steps below. Test your Chromebook after each step to see if the problem is fixed.

Troubleshooting Chromebooks


Battery won't charge

First, check that:

If your Chromebook still won't charge:

If the battery still won't charge, reset your Chromebook hardware.

Bluetooth doesn't work

Can't connect to Bluetooth

Can connect, but Bluetooth keeps dropping

Camera doesn't work

If your camera isn't working, or if you see a message that says "No camera found":

Can't connect to monitor

Learn more about connecting to monitors.

Keyboard doesn't work

Learn how to troubleshoot your keyboard.

Sound doesn't work

Touchpad doesn't work

Learn how to troubleshoot your touchpad.


"Chrome OS is missing or damaged"

Learn how to fix the "Chrome OS is missing or damaged" error.

Chromebook crashes or freezes

If your Chromebook is crashing or freezing:

Chromebook is slow

Check for system updates. If any updates are available, install them.

Chromebook turns off, then back on, over and over again

Recover your Chromebook.

Chromebook won't turn on or won't charge

First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.)

If your Chromebook is charging, let it charge for at least 30 minutes. If it still won't turn on, recover your Chromebook.

If your Chromebook still isn't charging:

System update causes error

System update won't download

Webpage problems

"Aw, snap!"

Learn about how to fix the "Aw, snap!" error.

Tabs refresh constantly

Your Chromebook might be running low on memory. To fix this problem:

Webpage won't open

If the site needs certain credentials to sign in or open the page, contact the site's administrator for help.

If the site doesn't require certain credentials:

Checking for updates

Connect to Wifi

Open the web browser

Resetting the web browser

Reopen a closed tab

Split your screen

Copy and paste text

Google Classroom

Part 1 of tutorial on Google Classroom for parents

Google Classroom

Part 2 of tutorial on Google Classroom for parents